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Complaint

Mr. Jones from Carmarthanshire, purchased a Club Class VIP membership from a former independent supplier named Club Class Sarl in June 2012, whilst on vacation on the Tenerife.

Within a matter of a few months, the Club Class group were wound-up by the British High Court, following a lengthy investigation and a subsequent petition by the Insolvency Services.

As a direct result of this winding-up orders, Mr. Jones lost his Club Class membership entitlements and the £8,480 that he had paid to receive these privileges.

As a consequence it was deemed that Mr. Jones had been the victim of Gross Misrepresentation on the part of the suppliers; Club Class Sarl.

Section 75 Claim Process

Mr. Jones had used his HSBC credit card during the purchase of the Club Class membership. This enabled him to make a Section 75 claim for a full refund of his original purchasing costs; plus additional interest if applicable.

Leisure Claims initially presented the claim to HSBC Bank on 7th March 2017.

Outcome

Despite previously being refused by HSBC Bank when he had made an earlier claim through another claims company, on this occasion HSBC Bank responded to Leisure Claims on 25th April 2017, confirming that upon review of the evidence provided they had decided to uphold the claim and had offered Mr. Jones a full and final settlement including of £8,480; to which Mr. Jones gratefully accepted.

Complaint

Mr. Clayton from Norfolk, purchased a Club Class VIP membership from a former independent supplier named TFS Concierge SL in May 2010 whilst on vacation on the Tenerife.

In October 2012, Club Class group were wound-up by the British High Court, following a lengthy investigation and a subsequent petition by the Insolvency Services.

As a direct result of this winding-up orders, Mr. Clayton lost his Club Class membership entitlements and the £7500 that he had paid to receive these privileges.

As a consequence it was deemed that Mr. Clayton had been the victim of Gross Misrepresentation on the part of the suppliers; TFS Concierge SL.

Section 75 Claim Process

Mr. Clayton had used his Lloyds Bank credit card during the purchase of the Club Class membership. This enabled him to make a Section 75 claim for a full refund of his original purchasing costs; plus additional interest if applicable.

Leisure Claims initially presented the claim to the Lloyds Bank on 26th January 2017.

Outcome

Lloyds Bank responded on 19th May 2017 upholding the claim and offering Mr. Clayton a full and final settlement including interest of £9,654.53; which he happily accepted.

Complaint

Mrs. Williams from the West Midlands, purchased a Club Class Prestige membership from a former independent supplier named CDS Concierge SL in September 2011 whilst on vacation on the Costa del Sol.

In October 2012, Club Class group were wound-up by the British High Court, following a lengthy investigation and a subsequence petition by the Insolvency Services.

As a direct result of this winding-up orders, Mrs. Williams lost her Club Class membership entitlements and the £8000 that she had paid to receive these privileges.

As a consequence it was deemed that Mrs. Williams had been the victim of Gross Misrepresentation on the part of the suppliers; CDS Concierge SL.

Section 75 Claim Process

Mrs. Williams had used her MBNA credit card during the purchase of the Club Class membership. This enabled her to make a Section 75 claim for a full refund of her original purchasing costs; plus additional interest if applicable.

Leisure Claims initially presented the claim to the MBNA Bank on 1st September 2016.

Outcome

After a considerable amount of corresponding, MBNA eventually responded on 24th January 2017 rejecting the claim, however upon providing them with further supporting evidence, they responded on 15th March 2017 announcing that they had decided to uphold the claim and offer Mrs. Williams a final settlement of £8,072; which as you will hear from her verbal testimonial, she most gratefully accepted.

Complaint

Mr. Singh from Scunthorpe, purchased a Club Class Holidays Sapphire membership from a former vendor named Global Vacations Ltd in April 2006.

In October 2012, following a petition by a British Government Department, the Club Class group of companies were wound-up by the British High Court.

As a direct result of this winding-up orders, Mr. Singh´s Club Class indefinite membership and its entitlements ceased to exist and the £17,012 that he had invested in purchasing his lifetime ownership turned to dust.

This constitutes a breach of contract on the part of Global Vacations Ltd.

Section 75 Claim Process

Mr. Singh had used a Lloyds credit card to part purchase his Club Class membership. This enabled him to make a Section 75 claim for a full refund of his £17,012 purchasing costs plus any additional interest if applicable.

Leisure Claims presented the claim to the Lloyds Bank on 15th November 2016.

Outcome

Initially there was a delay of 8 week because Mr. Singh was unable to provide the full 16 digits of his credit card he had used and until he did, Lloyds advised that would be unable to conduct their investigations. Once this important detail was provided, Lloyds soon located the account that he had used back in 2006 and on 20th January 2017 they upheld his claim and refunded him £17,002.54 plus 8% interest at £4,633.00. As he was no longer a Lloyds credit card holder, he was refunded by cheque, which; much to his considerable satisfaction, he received a few weeks later.

Complaint

Mr. Taylor from Merseyside, purchased a Club Class Concierge Platinum membership from a company called Great British Marketing SL in June 2009.

In October 2012, Club Class group were wound-up by the British High Court, following a petition by the Insolvency Services.

As a direct result of this winding-up orders, Mr. Taylor´s indefinite membership and its entitlements were lost.

This constitutes a breach of contract on the part of Great British Marketing SL.

Section 75 Claim Process

Mr. Taylor had used a MBNA credit card during the purchase of their Club Class membership. This enabled them to make a Section 75 claim for a refund of their original purchasing costs plus additional interest if applicable.

Leisure Claims initially presented the claim to the MBNA Bank on 22nd November 2016.

Outcome

MBNA responded on 3rd January 2017 upholding the claim and offering Mr. Taylor a full and final settlement of £6,051.81; which he most pleasingly accepted.

Complaint

Mr. Peed from Norfolk, purchased a Club Class Prestige membership from a company called Club Class Services Sarl in September 2011.

In October 2012, Club Class were wound-up by the British High Court and as a direct result, Mr. Peed was unable to use his membership or its entitlements.

This constitutes a breach of contract on the part of Club Class Services Sarl.

Section 75 Claim Process

Mr. Peed had used a Natwest credit card during the purchase of his Club Class membership. This enabled him to make a Section 75 claim for a refund of his original £6,051 purchasing costs.

Leisure Claims initially presented the claim to the NatWest on 25th August 2016.

Outcome

Despite providing NatWest with irrefutable documentation which addressed the DCS link between Club Class Services Sarl & Imagen Sinergica SL; who were the an associated credit card merchant us by this vendor; NatWest failed to respond to several letters posted by Leisure Claims and as a consequence under the guidelines set by the Financial Ombudsman Services, Leisure Claims raised a complaint with the Financial Ombudsman Services on 29th September 2016.

On 20th October 2016 the Financial Ombudsman Services informed Leisure Claims that they had decided to uphold the claim in favour of Mr. Peed and had duly instructed NatWest to refund him the full and final balance of £6,051.

Clients Written Testimonial

Thank you Leisure Claims for getting my claim sorted for me, this is the first time I have found a legitimate company willing to help me.

Anyone wanting to sort out their claim should certainly let Leisure Claims proceed on their behalf.

Mr. Peed, Norfolk

Complaint

Mr. & Mrs Reid from Cornwall, purchased a Club Class Select membership from a company called Club Class Sarl in January 2012.

In October 2012, Club Class were wound-up by the British High Court and as a direct result, Mr. & Mrs Reid were unable to use their membership or its entitlements.

This constitutes a breach of contract on the part of Club Class Sarl.

Section 75 Claim Process

Mr. & Mrs Reid had used a Lloyds Bank credit card during the purchase of their Club Class membership. This enabled them to make a Section 75 claim for a refund of their original £8,560 purchasing costs plus additional interest if applicable.

Leisure Claims initially presented the claim to the Lloyds Bank on 1st September 2016.

Outcome

Lloyds Bank responded on 26th October 2016 upholding the claim and offering Mr. & Mrs. Reid a full and final settlement including interest of £11,162.82; which they happily accepted.

Complaint

Mr. & Mrs Twist from Cleveland, Teeside, purchased a Club Class Prestige membership from a company called Club Class Sarl in January 2012.

In October 2012, Club Class were wound-up by the British High Court and as a direct result, Mr. & Mrs Twist were unable to use their membership or its entitlements.

This constitutes a breach of contract on the part of Club Class Sarl.

Section 75 Claim Process

Mr. & Mrs Twist had used a Tesco Bank credit card during the purchase of their Club Class membership. This enabled them to make a Section 75 claim for a refund of their original £8,054 purchasing costs plus additional interest if applicable.

Leisure Claims initially presented the claim to the Tesco Bank on 8th March 2016.

Outcome

On 10th June 2016, Tesco Bank contacted Leisure Claims and confirmed that they had rejected the claim because there was no DCS link. This was because Club Class Sarl had used the third party credit card mercantile named Imagen Sinergica SL, to transact Mr. & Mrs Twist´s initial credit card deposit payment of £2,400.

DCS refers to the requirement for an associated link between the debtor, creditor and supplier, as outlined within Section 184 of the Consumer Act Credit 1974*.

It was the policy of the Tesco Bank to reject any Section 75 claims were no evidence of such a link is presented.

Leisure Claims responded by providing the Tesco Bank with irrefutable documentation which addressed the DCS link and overcame their objection.

Tesco Bank responded on 25th July 2016 upholding the claim and offering Mr. & Mrs. Twist a full and final settlement of £8054.64; which they subsequently accepted.

Complaint

Mr. & Mrs. Owen from Cheshire purchased a Club Class Select Priority membership from a company called Club Class Sarl in February 2012.

In October 2012, Club Class were completely wound-up by the British High Court and as a direct result, the clients were unable to use their membership or its available entitlements.

This constitutes a breach of contract on the part of Club Class Sarl.

Section 75 Claim Process

Mr. & Mrs. Owen had used a credit card during the purchase of their Club Class membership which enabled them to make a Section 75 claim for a refund of his original £3,634,00 purchasing costs through their credit card providers; Yorkshire Bank.

Leisure Claims presented their claim to the Yorkshire Bank on 11/04/2016.

Outcome

On 13/07/2016, Yorkshire Bank contacted Leisure Claims by email and informed them that they had rejected Mr. & Mrs. Owen´s claim because there was no DCS link because Club Class Sarl had used a third party credit card mercantile named Imagen Sinergica SL.

DCS refers to the requirement for an associated link between the debtor, creditor and supplier, as outlined within Section 184 of the Consumer Act Credit 1974*.

As with many banks and credit card companies, it was the policy of the Yorkshire Bank to reject any Section 75 claims were no evidence of such a link is provided.

Leisure Claims responded by providing the Yorkshire Bank with irrefutable documentation which addressed the DCS link and overcame their objection, however they refused to accept its validity and on 16/08/2016, the claim was referred to the Financial Ombudsman Services.

On 12/09/2016 the Financial Ombudsman Services accepted the documentation presented by Leisure Claims and upheld the claim in the favour of Mr. & Mrs. Owen and as a direct result instructed the Yorkshire Bank to refund them a total of £5,294,00 which included 8% interest.

Clients Written Testimonial

We would like to say how pleased we were to receive our claim refund and would to thank Leisure Claims for the hard work in getting it for us....

Thanks again

Geoff and Mary Owen

Complaint

Mrs. Campion from Wigan purchased a Club Class Prestige membership from a company called Club Class Services Sarl in February 2011.

In October 2012, Club Class were completely wound-up by the British High Court and as a direct result, the client were unable to use her membership or its available entitlements.

This constitutes a breach of contract on the part of Club Class Services Sarl.

Section 75 Claim Process

Mrs. Campion had used a credit card during the purchase of the Club Class membership which enabled her to make a Section 75 claim for a refund of his original £8,558.12 purchasing costs through her credit card providers; Marks and Spencer's Bank.

Leisure Claims presented the claim to Marks and Spencer's Bank on 09/08/2016.

Outcome

On 30/08/2016, Marks and Spencer's Bank wrote to Leisure Claims informing them that they had rejected Mrs Campion´s claim because there was no DCS link because Club Class Sarl had used a third party credit card mercantile named Imagen Sinergica SL.

DCS refers to the requirement for an associated link between the debtor, creditor and supplier, as outlined within Section 184 of the Consumer Act Credit 1974*.

As with many banks and credit card companies, it was the policy of the Marks and Spencer's Bank to reject any Section 75 claims were no evidence of such a link is provided.

Leisure Claims responded by providing the Marks and Spencer's Bank with irrefutable documentation which addressed the DCS link and overcame their objection.

As direct result Marks and Spencer's Bank agreed to offer Mrs. Campion a slightly reduced settlement of £8,062.81, which she duly accepted.

Clients Written Testimonial

I would like to thank Leisure Claims for their amazing work on our behalf. I have now received a refund of the money that I paid to Club Class, which is fantastic!

Many thanks,

Mrs. D. W & M. Campion.

Complaint

Mr. North from Yorkshire purchased a Club Class Concierge Sapphire membership from a company called Club Class International PLC, in December 2009, having attended a meeting at their Staffordshire offices following an invitation from them to discuss the possibility of releasing himself from the burden of an unwanted timeshare in Portugal and its exorbitant yearly maintenance charges.

It was agreed that Mr. North would purchase a Club Class Concierge Sapphire membership by form of a part-exchange for the timeshare.

In October 2012, Club Class were wound-up by the British High Court and as a direct result, Mr. North was unable to use his membership or its entitlements.

This constitutes a breach of contract on the part of Club Class International PLC.

Mr. North was unable to pursue Club Class International PLC because they too were party to the same wind-up order.

Section 75 Claim Process

Mr. North had used a credit card during the purchase of their Club Class membership, which enabled him to make a Section 75 claim for a refund of his original £7,016 purchasing costs through his credit card providers; Barclaycard.

Mr. North had completed the payment of £3,066 to cover his initial deposit using his Barclaycard, before completing the remaining purchase balance by cheque through another bank account.

Upon receipt of the appropriate paperwork showing evidence of both payments, Leisure Claims presented his claim to Barclaycard on 12/02/2016.

Outcome

Barclaycard responded to Leisure Claims on 11/04/2016 requesting a copy of Mr. North´s Cashback Euro Voucher.

Though Leisure Claims were unable to understand the relevance of their request, they adhered to their needs and the appropriate paperwork was posted back to Barclaycard on the same day.

Thereafter, the only correspondence that was received from Barclaycard was strangely in reference to a PPI dispute. As the Mr. North was not making a PPI claim, they were returned to the Barclaycard with a covering letter highlighting their obvious confusion and questioning their professionalism.

Due to there being no further response from Barclaycard regarding Mr. North´s Section 75 claim, on 12/05/2016, an official complaint was raised with the British Financial Ombudsman Services.

As a result of the Ombudsman´s intervention, on 27/07/2016 Barclaycard offered Mr. North a 75% partial refund of £5,600, which he duly accepted.

Complaint

Mr. Dey from Aberdeenshire purchased two Club Class memberships.

The first membership was bought from a company called Club Class Holding Ltd in April 2008. He paid them £6,234,36 to purchase a Club Class Concierge Platinum Indefinite Membership.

The second membership was bought from a company called Club Class Sarl in October 2011. He paid them £8,567,12 to purchase a Club Class VIP Membership.

In October 2012, Club Class were completely wound-up by the British High Court and as a direct result, Mr. Dey was unable to use any of his memberships or their promised entitlements.

This constitutes a breach of contract on the part of both of the vendors that sold him the products.

Section 75 Claim Process

During both membership purchases, Mr. Dey partly paid using his Royal Bank of Scotland credit card. As a consequence this enabled him to make a Section 75 claim for a refund of his entire purchasing costs plus any interest accrued if applicable.

On 05/04/2016 Leisure Claims lodged a Section 75 claim with the Royal Bank of Scotland for a refund of the £6,234,36 purchasing costs Mr. Dey paid to purchase his Club Class Concierge Platinum Indefinite Membership.

On 14/06/2016 Leisure Claims lodged a Section 75 claim with the Royal Bank of Scotland for a refund of the £8,567,12 purchasing costs Mr. Dey paid to purchase his Club Class VIP Membership.

Outcome

06/05/2016 the Royal Bank of Scotland contacted Leisure Claims and confirmed that they had decided to uphold his Platinum Concierge claim and duly awarded Mr. Dey a full refund of £6,234,36, which he duly accepted.

06/05/2016 the Royal Bank of Scotland contacted Leisure Claims and confirmed that they had rejected his Club Class VIP claim because there was no DCS link because Club Class Sarl had used a third party credit card mercantile named Imagen Sinergica SL.

DCS refers to the requirement for an associated link between the debtor, creditor and supplier, as outlined within Section 184 of the Consumer Act Credit 1974*.

It was the policy of the Royal Bank of Scotland to reject any Section 75 claims were no evidence of such a link is presented.

Leisure Claims responded by providing the Royal Bank of Scotland with irrefutable documentation which addressed the DCS link and overcame their objection, however they refused to accept its validity and on 26/07/2016, the claim was referred to the Financial Ombudsman Services.

On 27/09/2016 the Financial Ombudsman Services accepted the documentation presented by Leisure Claims and upheld the claim in the favour of Mr. Dey.

They instructed the Royal Bank of Scotland to refund Mr. Dey a total of £11,244,19 which included 8% interest.

As a direct result of Leisure Claims endeavour and persistence, Mr. Dey was awarded at total refund of £17,478,55

Clients Written Testimonial:

Mr. Dey, Aberdeenshire.

On two occasions we allowed ourselves to become involved with Club Class. On both occasions the products appealed to us, but unfortunately we found we had made an error judgement.

There appeared to be no easy way of redressing the situation we found ourselves in, until we heard from Leisure Claims.

We decided to proceed with Leisure Claims on the basis that they were likely to have a better knowledge of the products we purchased than ourselves and have knowledge of the necessary documentation required to support our claim.

We are absolutely delighted that through Leisure Claims we were able to recover all financial outlays on both products, plus interest. Once we received all refunded money that was duly paid into our own bank account, we were more than happy to pay Leisure Claims their percentage fee; which was more poignant having finally had this constant irritant removed from our lives.

G Dey

Complaint

Mr. Ace from Gwent purchased a Club Class Concierge Platinum Indefinite membership from a company called Club Class Holdings Limited in November 2006.

In October 2012, Club Class were completely wound-up by the British High Court and as a direct result, Mr. Ace was unable to use his membership or its available entitlements.

This constitutes a breach of contract on the part of Club Class Holdings Limited.

Section 75 Claim Process

Mr. Ace had used a credit card during the purchase of their Club Class Concierge membership which enabled him to make a Section 75 claim for a refund of his original £3089.60 purchasing costs through his credit card providers; MBNA.

Leisure Claims presented their claim to MBNA on 13/04/2016.

Outcome

On 15/06/2016, MBNA upheld the claim and awarded Mr. Ace a full refund of their £3,089.60 which he duly accepted.

Complaint

Mr. & Mrs Baker from Rotherham purchased a Club Class Prestige membership from a company called Club Class Services Sarl in August 2011.

In October 2012, Club Class were wound-up by the British High Court and as a direct result, Mr. & Mrs Baker were unable to use their membership and its entitlements.

This constitutes a breach of contract on the part of Club Class Services Sarl.

Section 75 Claim Process

Mr. & Mrs Baker had used a credit card during the purchase of their Club Class membership which gave them the possibility of making a Section 75 claim for a refund of their original £3,031.49 purchasing costs plus interest accrued if applicable through their Halifax credit card providers.

Leisure Claims presented their claim to the Halifax on 26/07/2016.

Outcome

Despite having had their £1,049 credit card payment transacted through a third party credit card mercantile named Imagen Sinergica SL, on 18/08/2016, Halifax informed Leisure Claims that they had decided to uphold the claim and were to award Mr. & Mrs. Baker a full refund with interest of £4,015.39, which they duly accepted.

Complaint

Mr. Butler from Hampshire purchased a Club Class Select membership from a company called Club Class Sarl in January 2012.

In October 2012, Club Class were wound-up by the British High Court and as a direct result, Mr. Butler was unable to use his membership or its entitlements.

This constitutes a breach of contract on the part of Club Class Sarl.

Section 75 Claim Process

Mr. Butler had used a credit card during the purchase of their Club Class membership which enabled him to make a Section 75 claim for a refund of his original £8,485.49 purchasing costs plus interest any if applicable through his credit card providers; the Post Office.

Mr. Butler´s credit card payment of £2,463,61, was drawn through a third party credit card mercantile named Imagen Sinergica SL; who were an associate of Club Class Sarl.

Leisure Claims presented their claim to the Post Office on 18/03/2016.

Outcome

Initially the Post Office failed to respond to Leisure Claims and when contacted, said they would only work directly with Mr. Butler. However after allowing them a period of grace, no line of communication was ever established, leaving Leisure Claims with no other option but to inform the Post Office that the claim would be referred to the Financial Ombudsman Services.

The case was referred to the Financial Ombudsman Services on 22/08/2016.

On 03/10/2016, the Post Office contacted Mr. Butler to inform him that they had decided to uphold his claim and duly awarded him a full refund of £8,485.49, which he duly accepted.

Complaint

Mrs. Chalk from Surrey purchased a Club Class VIP membership from a company called Club Class Sarl in March 2012.

In October 2012, Club Class were wound-up by the British High Court and as a direct result, Mrs. Chalk was unable to use her membership or its entitlements.

This constitutes a breach of contract on the part of Club Class Sarl.

Section 75 Claim Process

Mrs. Chalk had used both a Nationwide and a Tesco Bank credit card during the purchase of her Club Class membership. This enabled her to make a Section 75 claim for a refund of her original £9,112,82 purchasing costs plus additional interest if applicable and could have been presented against either credit card provider.

Both of Mrs Chalk´s credit card payments were drawn through a third party credit card mercantile named Imagen Sinergica SL.

Leisure Claims initially presented the claim to the Nationwide on 14/01/2016.

Outcome

Nationwide responded on 05/02/2016 rejecting the claim because there was no DCS agreement.

DCS refers to the requirement for an associated link between the debtor, creditor and supplier, as outlined within Section 184 of the Consumer Act Credit 1974*.

At that time it was the policy of Nationwide to reject any Section 75 claim where there is no evidence of an associated link between the supplier (Club Class Sarl) and the creditor (Imagen Sinergica SL).

Associated link being a clear business relationship between company directors, owners or shareholders.

On 19/04/2016, an identical claim was presented to Tesco Bank.

On 10/06/2016, Tesco Bank contacted Leisure Claims and confirmed that they had decided to uphold the claim and duly awarded Mrs. Chalk a full refund of £9,122.82, which she duly accepted.

*Leisure Claims have now obtained irrefutable documentation which addresses the lack of DCS link between Club Class Sarl & Imagen Sinergica SL and overcomes such objections.

Clients Written Testimonial

Though the claim process took a little longer than we had hoped, we are very pleased with the outcome having got all our money back!! A huge thank you to all at Leisure Claims.

Complaint

Mr. Hill from Norfolk purchased a Premiere Ambassador membership from a company called Leisure Alliance Sarl in October 2012.

Mr. Hill was told that upon purchasing his membership that after a 3 year period he would be refunded £4230 through a cash rebate scheme. This did not come to fruition as promised and no money was ever returned. In addition he claimed that the product sold to him was highly misrepresented and that the sales techniques employed were overly aggressive.

This constitutes mis-selling on the part of Leisure Alliance Sarl.

Section 75 Claim Process

Mr.Hill had used his Barclaycard credit card during the purchase of the membership which enabled him to make a Section 75 claim for a refund of his original £6,533,58 purchasing costs plus any interest accrued if applicable.

Leisure Claims presented his claim to Barclaycard on 26/05/2016.

Outcome

On 14/06/2016, Barclaycard contacted Leisure Claims to advise that they had decided to uphold the claim and had awarded Mr. Hill a partial (75%) refund of £4,900,18, which he duly accepted.

Complaint

Mr. & Mrs. Jones from Sheffield purchased a Club Class Concierge Platinum Indefinite membership from a company called Club Class Sarl in January 2012.
In October 2012, Club Class were wound-up by the British High Court and as a direct result, they were unable to use their membership and it s promoted entitlements.
This constitutes a breach of contract on the part of Club Class Sarl.

Section 75 Claim Process

Mr. & Mrs. Jones used a credit card during the purchase of their Club Class Concierge Platinum Indefinite membership which enabled them to make a Section 75 claim for their original £8000 purchasing costs against their credit card providers; Lloyds Bank.

Leisure Claims presented their claim to Lloyds Bank on 12/05/2016.

Outcome

On 17/06/2016, Lloyds Bank upheld their claim and awarded Mr. & Mrs. Jones a full refund of their £8000 purchasing costs plus a further 8% interest accrued.